These Terms and Conditions set out the basis on which Cleaners NW3 provides cleaning and related services to residential and commercial clients. By booking or using any service from Cleaners NW3, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company or organisation requesting or receiving services from Cleaners NW3.
Company means Cleaners NW3, the provider of the cleaning services.
Service means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning, office cleaning, or related service provided by the Company to the Client.
Cleaner means any employee, contractor or representative engaged by the Company to perform the Service.
Premises means the property or location where the Service is to be carried out.
The Company provides domestic and commercial cleaning services as agreed with the Client at the time of booking. The specific tasks, frequency, duration, and any special requirements will be confirmed in the booking confirmation provided by the Company.
Unless explicitly agreed in writing, the Service does not include the lifting of heavy items, work at height beyond the reach of a regular step ladder, specialised cleaning such as exterior window cleaning at height, nor any work that could reasonably be considered unsafe or outside standard cleaning practices.
The Company reserves the right to refuse or discontinue any Service where the Premises are considered unsafe, unhygienic to a hazardous level, or where the Cleaner is subject to abusive or threatening behaviour.
Bookings can be requested by the Client through the Company’s accepted communication channels as detailed on its official materials. A booking is only considered confirmed when the Company issues a booking confirmation, which may include the date, time, type of Service, estimated duration, and applicable charges.
The Client is responsible for providing accurate details about the Premises, including property type, number of rooms, special surfaces, access restrictions, parking arrangements, and any other relevant information that may affect the Service.
The Company may adjust the estimated time or cost if the information provided by the Client is incomplete or inaccurate, or if the condition of the Premises is significantly different from that described at the time of booking.
For regular services, the Company will agree a recurring schedule with the Client. Any changes to this schedule are subject to availability and must be requested in advance in accordance with the cancellation and rescheduling terms set out in these Terms and Conditions.
The Client must provide safe and reasonable access to the Premises at the agreed time of the Service. This may include arranging for keys to be provided, codes to be issued, or someone to be present at the Premises.
If the Cleaner is unable to gain access to the Premises at the agreed time, the visit may be treated as a late cancellation by the Client and a cancellation fee may apply as set out in these Terms and Conditions.
The Client is responsible for ensuring that any alarm systems are properly disarmed or that appropriate instructions are provided. The Company is not liable for any alarm activations where the Client has not provided clear and correct instructions.
The Client agrees to provide a safe working environment for the Cleaner, including running water, electricity, and adequate lighting at the Premises during the Service.
The Client must inform the Company in advance of any special surfaces, delicate items, or materials that require particular cleaning methods or products, and of any areas that should not be cleaned.
Valuable, fragile, or irreplaceable items should be safely stored away by the Client before the Cleaner arrives. The Company is not responsible for items left in unsafe or unstable positions which may be accidentally damaged during normal cleaning activities.
Unless otherwise agreed, the Company will provide all standard cleaning products and equipment required to carry out the Service. Where the Client prefers specific products or has allergy concerns, this must be communicated in advance of the Service.
If the Client requires the use of their own products or equipment, the Company accepts no liability for any damage or unsatisfactory results arising from their use, and the Client is responsible for ensuring such products and equipment are safe and suitable for the intended purpose.
Service prices are based on the type of cleaning, the estimated duration, the size and condition of the Premises, and any additional services requested. The Company will provide a price or rate to the Client before confirming the booking.
All prices are quoted in pounds sterling. The Company reserves the right to update its prices and rates from time to time. Any changes will not affect confirmed bookings, except where the scope of work has been altered by agreement with the Client.
Payment terms will be stated in the booking confirmation or invoice. The Company may require payment in advance, at the time of booking, or on the day of the Service. For ongoing services, the Company may invoice weekly, fortnightly, or monthly, as agreed with the Client.
Payments must be made using the methods accepted by the Company, as notified to the Client. The Client is responsible for ensuring payment is made on time and in full.
Where payment is not received by the due date, the Company reserves the right to suspend or cancel future services and may charge interest or late payment fees in accordance with applicable UK law.
The Client may cancel or reschedule a booking by providing notice to the Company. The minimum notice period and any applicable charges will be specified in the booking confirmation, subject to the following general principles.
For single or one-off services, cancellations or rescheduling with short notice may incur a fee up to a reasonable proportion of the quoted price, particularly where the Cleaner has been allocated and is unable to be rebooked.
For regular or recurring services, the Client should provide reasonable notice if they wish to skip or change a scheduled visit. Repeated short-notice cancellations may result in the Company reviewing or terminating the ongoing service arrangement.
If the Company needs to cancel or reschedule a booking due to unforeseen circumstances, it will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect losses arising from such changes, but any advance payments for the affected appointment may be adjusted, credited, or refunded as appropriate.
The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Service, they should contact the Company as soon as possible, ideally within 24 hours of the Service being carried out.
Where a complaint is considered justified, the Company may offer to rectify the issue, which may include a re-clean of the affected areas, a partial refund, or a credit towards a future service, at the Company’s discretion.
The Client agrees to provide reasonable access and cooperation to allow the Company to investigate and resolve any complaint.
The Company maintains appropriate insurance cover for public liability and, where applicable, employer liability in connection with the Services it provides.
While every reasonable effort is made to avoid damage, the Company’s liability for any loss or damage arising from the provision of the Service is limited to the reasonable cost of repair or replacement of the affected item, taking into account age, condition and fair wear and tear.
The Company is not liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or any costs incurred by the Client as a result of delays, cancellations, or minor service deficiencies, except where such liability cannot be excluded under UK law.
The Company is not responsible for pre-existing damage, wear and tear, or defects in the Premises or any items within it. The Client should report any pre-existing damage to the Company before the Service commences.
The Client is responsible for securing cash, jewellery, and other valuables. The Company does not accept liability for alleged loss of such items unless there is clear evidence of wrongdoing by a Cleaner and such wrongdoing is legally established.
The Company will handle and dispose of general household or office waste generated during the cleaning process in line with applicable waste and environmental regulations in the UK.
The Service does not include the removal or disposal of hazardous, clinical, or specialist waste, including but not limited to needles, medical waste, chemicals, asbestos, or materials contaminated with bodily fluids beyond minor cleaning. If such waste is encountered, the Cleaner may cease work in the affected area and notify the Client. The Client will be responsible for arranging proper specialist disposal.
Where the Client requests the removal of significant quantities of general waste, bulky items, or items requiring special disposal arrangements, this must be agreed in advance and may incur additional charges, subject to compliance with relevant waste carrier and disposal regulations.
The Client remains the producer of any waste originating from the Premises and is responsible for ensuring that any additional waste removal services requested from the Company comply with legal requirements and local authority rules.
The Company is committed to operating in accordance with applicable health and safety laws and guidance. Cleaners are instructed to follow safe systems of work and to refuse tasks that they consider unsafe or inappropriate.
The Client must not request any task that could reasonably be considered hazardous, illegal, or outside the scope of standard cleaning work. This includes work at excessive height, work involving dangerous chemicals, or any activity that would put the Cleaner at unreasonable risk.
Where the Client provides keys or access devices to the Company, these will be stored and handled with reasonable care and in a manner designed to maintain the security of the Premises.
If a key is lost or damaged while in the Company’s possession, the Company’s liability will be limited to the reasonable cost of a replacement key or, where necessary, lock replacement, subject to proof of cost. The Company is not responsible for any indirect loss arising from such incidents.
The Company will handle personal information about the Client in accordance with applicable data protection laws in the UK. Information will be used only for the purposes of providing and managing the Services and complying with legal obligations.
The Company will take reasonable steps to ensure that Cleaners respect the privacy and confidentiality of the Client’s Premises and any information they may observe in the course of their work.
Either party may terminate an ongoing regular service arrangement by giving reasonable notice to the other party. The required notice period will typically be set out in the initial service agreement or booking confirmation.
The Company may terminate the Service with immediate effect if the Client fails to pay for Services when due, repeatedly cancels at short notice, behaves in an abusive or threatening manner towards any Cleaner or representative, or otherwise seriously breaches these Terms and Conditions.
The Company reserves the right to amend these Terms and Conditions from time to time. Updated terms will be made available through the Company’s usual communication channels. Continued use of the Services after any changes take effect will constitute acceptance of the revised Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company, subject to any mandatory rights the Client may have as a consumer under applicable law.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions, together with any written service descriptions or booking confirmations issued by the Company, constitute the entire agreement between the Company and the Client regarding the Services and supersede any prior agreements, understandings, or representations, whether oral or written.
By booking or using any Service from Cleaners NW3, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
We provide top-notch cleaners NW3 services at reasonable prices and all you need to do is call us today to get the best deal around.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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