This Privacy Policy explains how Cleaners NW3 collects, uses, stores and protects personal data relating to our customers within the NW3 area. It also outlines your rights under the UK General Data Protection Regulation and the Data Protection Act. By using our cleaning services, making a booking, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all individual customers and prospective customers of Cleaners NW3 in the NW3 area. It covers data collected through enquiries, bookings, service delivery, and general communication, whether carried out online, by post, or in person.
The data controller is Cleaners NW3. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
We collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details, such as your name, address, service address, and other contact information you choose to provide so that we can communicate with you and visit your premises.
Booking and service information, including preferred dates and times, type of cleaning service required, special instructions related to your property, and records of the services provided.
Payment-related information, such as payment confirmations, transaction identifiers, and billing details necessary to process your payments, though payment card data may be processed directly by secure payment processors on our behalf.
Communication records, including emails or other messages exchanged between you and Cleaners NW3, notes of telephone conversations where relevant, and any feedback or complaints you submit to us.
Technical usage data, where applicable, such as basic device and usage information collected through our website or online booking tools, which may include IP address, browser type, and pages visited, in order to maintain and improve our services.
We will only process your personal data where we have a lawful basis to do so. Depending on the specific processing activity, we rely on one or more of the following lawful bases:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as to provide cleaning services, manage your booking, and handle payments.
Legal obligation: We may process your data when necessary to comply with a legal obligation to which we are subject, for example, record-keeping obligations for tax or accounting purposes.
Legitimate interests: We may process your personal data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This includes activities such as managing our business operations, responding to your enquiries, improving our services, and ensuring the security of our staff and customers.
Consent: In certain limited situations, we may rely on your consent, for example for optional marketing communications. Where consent is used, you have the right to withdraw it at any time.
We use the personal data we collect for the following purposes:
To process enquiries, provide quotations, and manage bookings for our cleaning services in the NW3 area.
To deliver our services at your premises, including informing cleaners about the service address and any special instructions you have given.
To communicate with you regarding your bookings, rescheduling, cancellations, service updates, feedback and complaints.
To process payments, issue invoices and receipts, and manage any refunds or adjustments required.
To maintain accurate business and financial records as required by law.
To improve our services, monitor service quality, and develop our business operations, including by analysing trends and feedback.
To ensure the safety and security of our staff and customers, including verifying service locations and managing any incidents or disputes.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include:
Payment service providers that securely process payments and manage transactions for our services.
IT and hosting providers that support our booking systems, email services, and data storage.
Administrative and accounting service providers who assist with financial and record-keeping functions.
These third parties are only permitted to process your personal data in accordance with our instructions and for the purposes specified by us. They are required to implement appropriate technical and organisational measures to protect your data. We do not sell your personal data to third parties.
We may also share your personal data where required to do so by law, by a regulatory authority, or in connection with legal proceedings, or to protect the rights, property, or safety of Cleaners NW3, our customers, or others.
If any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other legally recognised mechanisms, in line with data protection laws.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for as long as you remain a customer and for a reasonable period thereafter, to handle any queries or disputes. Financial and transaction records may be retained for a longer period in accordance with statutory retention obligations.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure data storage solutions, regular review of our security practices, and ensuring that our staff and processors understand their data protection responsibilities.
Under data protection laws, you have a number of rights in relation to your personal data held by Cleaners NW3. These include:
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how it is used.
Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal obligation to retain it.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we are considering a request for rectification.
Right to data portability: Where the lawful basis for processing is consent or contract and processing is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format or transmit it to another controller, where technically feasible.
Right to object: You have the right to object to processing of your personal data where we are relying on legitimate interests as the lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or processing is necessary for legal claims.
Right to withdraw consent: Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you consider that your data protection rights have been infringed. We encourage you to contact us first so that we have an opportunity to address your concerns.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will apply from the date the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Cleaners NW3 using the contact details provided on our main customer communication channels.
We provide top-notch cleaners NW3 services at reasonable prices and all you need to do is call us today to get the best deal around.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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